Scope of works and consultation:

Old Town Property Services were approached by our client through recommendation and asked to provide a Design and Build solution to provide enhanced living space, whilst increasing property value ahead of a proposed move in a couple of years or so.

The initial plan was to extend the rear of their two-bedroom property with a large double dormer, creating two additional bedrooms.

OTP consulted with the clients, discussing their vision, budget, future plans and ensuring maximum return from their budget. At this point, a finalised plan was agreed.

OTP then recommneded a local architect whom we work with on a regular basis and provided suitable advice on the planning and building control process. Planning and construction drawings were produced, planning applications submitted which allowed finalised costs to be presented to the clients.

Once the project was confirmed timelines were set for a commencement date, and a project timeline was produced for our clients.

All aspects were discussed, including provision for the family to stay away from the property whilst works were ongoing, staged timelines for the monitoring of progress and invoicing, material choices and personal specification.

Timeline:

Six weeks were estimated from commencement to handover. This was broken down into easy-to-understand stages allowing the client to easily understand certain milestones and ensure peace of mind that thew progress was on track throughout.

Budget:

The budget was presented once the finalised plans had been drawn up so as to allow OTP to present a lump-sum itemised estimate, with no provision for extra works. This gave our client peace of mind that their budget was secure.

Project communication:

At the heart of OTP’s ethos is to provide transparency and the highest level of communication throughout the project, which is so often lacking.

To ensure OTP are always transparent with the progress, our clients are informed in the following ways:

• Daily updates are via phone or primarily WhatsApp communication in the form of video and photo updates
• Regular FaceTime meetings for our out-of-area clients
• Weekly plans communicated as well as any required client actions both prompted
• Advice and support given in respect of material specification, finishes and Building Control liaison.

The result is our clients suffer very little of the traditional ‘stresses’ associated with domestic refurbishment and are free to continue their busy lives.  

Summary:

Works were completed within the 6 weeks programme, and a walk around to ‘final snag’ the project arranged with the client.
Some minor items were addressed on the Monday morning immediately after this final inspection and OTP were complete. The clients were now free to move their family back in as planned.

Results:

It is an absolute bedrock of OTP ethos, the client had returned a 50% return on their investment in terms of increased house value, this will help with their medium plan of upscaling in a couple of years’ time. They were now free to enjoy the enhanced quality of life additional space provides.

Quote from Mr and Mrs Webb

A massive thank you Neil and the Old Town Property Team for all their hard work. They made the whole process as easy and stress free as it could be and I couldn’t recommend them enough.